Trainers will present a comprehensive view of Disability Awareness in this training course, because people with disabilities represent a significant and largely underutilized resource for so many businesses. This courseware workshop will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace, and leveraging the skills and knowledge that disabled people have to offer.
During this course, participants will learn to:
• Prepare to welcome people with disabilities into their workplace
• Interact with people with disabilities
• Identify and overcome barriers in the workplace
• Use respectful, appropriate, acceptable language in any circumstance
• Understand what their company can do during hiring and interviewing
• Understand what job accommodation is and how it applies in their workplace
· Defining Terms
o To start, participants will learn what the terms “disabilities” and “stereotypes” mean.
· Misconceptions and Realities
o There are plenty of misconceptions, as well as realities, to working with people with disabilities. We’ll explore some of those in this session.
· A Business Case
In this session, participants will complete a case study to explore why companies should hire people with disabilities.
· Dissecting Labels
o This session will discuss why labels are inappropriate and how they can make people feel. We will also provide participants with some ground rules for being respectful and using appropriate language, as well as how to be practical when discussing a disability. Several lists of inappropriate terms and more appropriate language will be provided.
o Accessibility refers to making your workplace, and your business, available to people. Although laws differ between regions, this session will cover some basics of physical accessibility. Attitudinal barriers will also be discussed.
· The Cornerstones of Diversity
o Diversity experts Armida Russell, Amy Tolbert, and Frank Wilderman have identified four cornerstones of diversity development. They are knowledge, acceptance, understanding, and behavior. We will examine each cornerstone in detail during this session.
· Encouraging Diversity by Hiring
o This session will address two key hiring issues: what can the company ask, and what can the candidate expect?
· Using the STOP Technique
o Diversity expert Lenora Billings-Harris has developed a four-step technique that you can use when someone is behaving in an inappropriate manner. It’s called STOP! Participants will learn about the technique through a lecture and will then practice it in a role play.
· Communication Essentials for Disability Awareness
o In this session, we will talk about respecting confidentiality, preparing documentation, and where to find good resources.
· Communication Styles
o This session will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.
· Critical Conversations
o Next, we will give participants a framework for discussing disabilities. We will include specific questions that are appropriate for gathering information without infringing on an employee’s rights.
· How Do We Make It Happen?
o To wrap up the course, we will explore how you can use accommodation and job shadowing to create a truly accessible workplace.
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