Interpersonal Skills
- Written by Gary Watkins
- Published in Training Programmes
This 1 day workshop covers the following important areas relating to interpersonal skills:
1. Introduction to leadership:
- What is a supervisor
- What is expected of a supervisor
- Capabilities of a well rounded supervisor
2. Effective leadership styles
3. Supervisor employee relationships
4. How can supervisors / leaders deal with pressure from above
5. Communicating effectively with employees
- What are the possible reasons for a breakdown in communication
6. Listening skills (self analysis exercise)
7. Having difficult conversations with employees (e.g. managing non performance and goal setting)
8. Conflict management
9. Dealing with change in the workplace
10. Improving employee motivation
- What motivates people
- Enhancing the motivational climate
- Maintaining good motivation
11. Setting performance standards
- What is a performance standard
- Why are standards important
12. Managing and leading a diverse workforce
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Gary Watkins
Gary Watkins
Managing Director
BA LLB
C: +27 (0)82 416 7712
T: +27 (0)10 035 4185 (Office)
F: +27 (0)86 689 7862
Website: www.workinfo.comRelated items
- Understand how primary labour legislation impacts on a business SAQA ID 13952
- Manage individual and team performance SAQA ID 11473
- Use communication techniques effectively SAQA ID 12433
- Manage a diverse work force to add value SAQA ID 252043
- Build teams to achieve goals and objectives SAQA ID 252037
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